Sunday, December 20, 2009

Ray Williams - Are We Entering The Age of Empathy?

http://www.callcentrehelper.com/images/stories/Q2-2008/empathy.jpg

This article is from way back in October, but it still is relevant and it offers some hope for where we are heading as a species.

I have just started reading The Compassionate Instinct: The Science of Human Goodness (Dacher Keltner, Jason Marsh, Jeremy Adam Smith) which looks at much at empathy as it does at compassion - and the evidence is strong that we are born with an inclination to be empathic and compassionate, but that we can also teach it to our children at very young ages to reinforce its development (because our culture will tend to extinguish the behavior if it is not consciously supported).

Are We Entering The Age of Empathy?

Greed is out. Empathy is in.

by Ray B. Williams

Greed is out. Empathy is in. That's how Frans de Waal begins his book, The Age of Empathy: Nature's Lessons For A Kinder Society. De Waal is a biologist, professor of psychology and director of the Living Link Center at Emory University. In 2007, Time magazine selected him as one of the world's most influential people.

The global financial crisis of 2008, together with the election of a new American President representing a vastly different political and social perspective, has produced a "seismic shift in society," argues de Waal. The distinguished scientist says it is long overdue that we jettisoned our beliefs about human nature--proposed by economists and politicians--that human society is modeled on the perpetual struggle for survival that exists in nature. De Waal says this is mere projection on our part. Nature is replete with examples of cooperation and empathy.

Empathy, de Waal explains, is the social glue that holds human society together. He argues that modern psychology and neuroscience research supports the concept that "empathy is an automated response over which we have limited control." He points to the fact that many animals survive not by eliminating each other, or by keeping everything for themselves, but by cooperating and sharing.

Given all we know about empathy in other animal species, why do we persist in seeing human existence, particularly in business, as a fight for survival, with winners and losers? De Waal calls this the "macho origin myth" which insists that the human species has been waging war on itself as millennia as a reflection of our true nature. What has been ignored is the fact that empathy has been evident during that entire time. De Waal points to a mass of examples of sacrifice, empathy, co-operation and fairness in humans and other animals’ species. For example, how many people know that most soldiers are unwilling to fire at the enemy, even in battle?

Unfortunately, philosophy and religion as well as science have long suggested that caring and kindness do not come from our biological nature, but are ways that humans overcome biological instincts. In contrast, aggression, dominance and violence have been attributed to our DNA. According to de Waal, for humans and other advanced animals, sharing, compromise and justice matters. He argues that feeling and acting with empathy for others is as automatic as aggression.

De Waal explains how empathy has three layers. The first layer is emotional contagion, where the flush of emotions runs through a group of people during a dramatic event. The next layer is feeling for others, our empathetic response when we see another's predicament. And the third layer is "targeted helping," the ability to feel the way another does. He suggests that the historical predominant view of humans as slaves to a "selfish gene" becomes a self-fulfilling prophecy. We have competing genes--some selfish and aggressive, an others selfless and empathetic--and they are constantly jostling for position. People are complicated and complex, not instinctively cruel and selfish; they are capable of caring and empathy with equal passion and depth.

Given the nature of business survival in a competitive world, de Waal's clarion call that greed is out and empathy is in, may be a call we should all hear.


1 comment:

professor cz said...

It’s not about Greed

There are between 7 and 14 articles and blogs a day all identifying the crisis of 2008, CEO behavior and bankers bonuses as all about greed. We are quickly moving towards an accusatory cultural position that if one gets too much (a relative term) then one is filled with greed. It is similar to the diagnosis of narcissism that has been grossly misused and misapplied. Misused to the degree where if one is selfish or lacks empathy or takes more, one is called a narcissist. This places the accuser in the position of blaming those who have more and fails to understand what motivates them to engage in this behavior.
What brought about the banking crisis in America was not about greed, it was about the pathological need to increase one’s status. Studies have demonstrated that high levels of testosterone do not necessarily lead to a macho man hell bent on being aggressively consumptive but a man excessively focused on status, filled with envy, and an overwhelming desire to have what the other guy has. Consider this: At a “gin and tonic” party at a mansion of a successful banker an attendee reported the following. “After I got my drink our host led us to his greenhouse and showed his magnificent collection of valuable and delicate orchids. It was his hobby and he would travel the world collecting rare and exotic plants. Upon return to the house I could not help but notice two sets of women; an old or original group of wives at one end of the large room and a group of trophy wives at the other end, nervously eyeing each other.” What drives these men to engage in one-upmanship is not greed — but one-up-man ship status. They see their colleagues with a more expensive car, they start thinking about getting a one, they see a colleague with a jet and they have to have one too, they see a colleague with a beauty and they want one. Houses, cars, wives, art, orchids, watches, office, etc.; these are status symbols and for these men they are exceedingly important. They become a measure of their self worth. The parties, the country club, the university club, the yacht club, and the workplace are all places where executives parade their stuff. Many suggest this is nothing more than narcissistic characters impressing others to obtain love. But this may not be the case. They live and work within a culture that is status driven and issues of exclusion and inclusion are associated with the attainment of status. In this culture those who have more create envy and they aggressively engage in the struggle for ever higher status. The “my d--k is bigger than yours,” is ever present. The truth of the matter is underneath they believe they will always an inadequate d--k.